Contact information

Last updated: 26 September 2026

Kidcomove is a UK online shop selling active play and movement products for children. Here is who we are and how to reach us.

Business details

  • Trading name: Kidcomove
  • Owner: Ruby-Lou Carlton (sole trader)
  • Business type: Sole trader based in England. As a sole trader, Kidcomove is not registered at Companies House and has no company registration number.
  • VAT: Not VAT-registered
  • Trading since: 2026
  • Business and returns address: 55 Woolsery Ave, Exeter, England EX4 8BJ, United Kingdom

Contact details

Customer service hours

Monday to Friday, 9:00am–5:00pm (UK time), excluding UK bank holidays.

Response time

We aim to reply to all emails and messages within 1–2 working days. Messages sent at weekends or on bank holidays are answered on the next working day.

Delivery area

We deliver to addresses in the United Kingdom only, with free standard delivery on every order. See our Shipping Policy.

Help with an order

Please include your order number and the email address used at checkout. You can also track a dispatched order on our Order Status page. For your security, never send card numbers or passwords by email.