Frequently Asked Questions

Each product page shows the manufacturer’s recommended age, which is also printed on the packaging. Please check it before your child starts playing.

Yes. Toys we sell carry the UKCA mark, which shows they have been assessed as meeting UK toy safety requirements. We also check products ourselves before adding them to our range. For any product safety question, email contact@kidcomove.com.

Many can be used in both, while some are designed mainly for one — for example, the football goal is best on grass and the foam play sets are designed for indoors. Each product page describes where it can be used and lists its dimensions so you can check it fits your space.

Always set products up on a flat, suitable surface with clear space around them, and follow the manufacturer’s instructions. Unsure if something suits your space? Email contact@kidcomove.com.

Yes — we recommend adult supervision during all active play.

Follow the care instructions supplied with each product. Most of our range can be wiped clean, and many items stack, fold or pack away to save space.

No. Our range is made up of simple designs without characters or licensed artwork — just practical gear that encourages movement.

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We don’t deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.

Standard UK delivery is free on every order, with no minimum spend.

Orders are dispatched from the UK within 1–2 working days. Delivery to mainland UK usually takes 3–7 working days after dispatch; allow up to 2 extra working days for the Scottish Highlands and Islands, Isles of Scilly and Northern Ireland. These are estimates — see our Shipping Policy.

When your order is dispatched, we email you a shipping confirmation with tracking details where available. You can also use our Order Status page.

Email contact@kidcomove.com as soon as possible with your order number. We can change or cancel an order before it is dispatched. After dispatch, you can return it under our returns policy.

No. Delivery is free, and because we dispatch from within the UK there are no customs or import charges.

You have 30 days from receiving your order to return any item for any reason — longer than the 14-day legal minimum. Items should be unused and complete, in their original packaging where possible. There are no restocking fees. Full details: Returns & Refund Policy.

For change-of-mind returns, you pay the return postage. If an item is faulty, damaged or not what you ordered, we refund your reasonable return postage — just send us your postage receipt.

Email contact@kidcomove.com with your order number and the item(s) you want to return. We’ll reply within 1–2 working days with instructions. Returns go to 55 Woolsery Ave, Exeter EX4 8BJ.

Email us with your order number and photos. Within 30 days of delivery you can have a full refund; after that you’re entitled to a repair or replacement under the Consumer Rights Act 2015.

Within 14 days of us receiving your return, to your original payment method. Your bank may take a further 3–5 working days to show it.

Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay and Google Pay. Payments are processed securely by Stripe through Shopify’s checkout, and payment is taken when you place your order.

Yes. Our site and checkout are encrypted, and we never see or store your full card details. See our Privacy Policy.

Kidcomove is not VAT-registered, so no VAT is added to our prices. The price you see is the price you pay, with free UK delivery.

Kidcomove is a trading name of Ruby-Lou Carlton, a sole trader based at 55 Woolsery Ave, Exeter, England EX4 8BJ. We started trading in 2026. You can reach us at contact@kidcomove.com or +44 7361 105534, Monday to Friday, 9:00am–5:00pm.