Shipping policy
Last updated: August 28, 2026
KidcoMove ships to eligible delivery addresses in the United States and United Kingdom. Available destinations, carriers, delivery charges, estimated delivery times, and any applicable taxes or duties depend on the delivery address, product availability, shipping method, and order contents.
Free shipping
KidcoMove provides free standard shipping on eligible orders to available destinations in the United States and United Kingdom. If an expedited or premium shipping option is offered, any additional charge will be displayed at checkout before the order is submitted.
Order processing
Orders are normally processed within 1–2 business days after payment is authorised. Orders placed on weekends or public holidays may begin processing on the next business day. Processing times may be longer during major promotions or periods of unusually high demand; if a material delay occurs, KidcoMove will contact the customer using the information provided with the order.
Estimated delivery
Estimated delivery times begin after dispatch and are not guarantees unless a specific delivery commitment is expressly shown at checkout.
|
Destination |
Estimated delivery after dispatch |
|
United States |
3–7 business days |
|
United Kingdom |
5–10 business days |
Delivery may be affected by the destination, carrier delays, weather, public holidays, customs processing, product availability, and circumstances outside KidcoMove’s reasonable control. The estimated total time from payment authorisation is normally approximately 4–9 business days for the United States and 6–12 business days for the United Kingdom.
Tracking
Where tracking is available, tracking information will be sent to the email address supplied at checkout. Customers should provide a complete and accurate delivery address and contact KidcoMove promptly if an address is incorrect.
Taxes, duties, and import charges
Applicable sales taxes, VAT, customs duties, import taxes, brokerage charges, and other destination-country fees will be shown at checkout where required or reasonably possible. If any charge is not collected at checkout, the customer may be responsible for charges that are clearly identified as payable by the customer, subject to applicable law.
Lost, damaged, or incorrect deliveries
If a delivery appears to be lost, arrives damaged, or contains an incorrect item, contact KidcoMove at contact@kidcomove.com as soon as reasonably possible and include the order number and photographs where relevant. KidcoMove will investigate and provide the replacement, refund, or other remedy required by its policy and applicable law.
Nothing in this policy limits statutory delivery rights, including mandatory consumer rights that apply to UK customers.