Refund policy

Last updated: August 28, 2026

KidcoMove accepts returns of all products requested within 30 days after delivery. Products should be returned in unused, resalable condition with all included parts and packaging where reasonably possible. KidcoMove does not apply a restocking fee.

How to request a return

Email contact@kidcomove.com before sending anything back. Include the order number, the product or products to be returned, and the reason for the return. KidcoMove will provide return instructions. Customers should not send a return to an address not provided by KidcoMove.

Return shipping

KidcoMove provides free return shipping for eligible returns. After receiving a return request, KidcoMove will provide the applicable return instructions or label where available.

Refunds

After receiving and inspecting an eligible return, KidcoMove will approve the refund and issue it to the original payment method within 7 business days. The payment provider or financial institution may require additional time to post the funds to the customer’s account.

Refunds normally include the amount paid for the returned product and any standard outbound shipping charge paid for that order. Additional charges for an expedited delivery method are not refundable unless required by applicable law.

Faulty, damaged, incorrect, or misdescribed goods

If a product is faulty, damaged in transit, unsafe, incomplete, incorrect, or not as described, contact contact@kidcomove.com as soon as possible with the order number and photographs where relevant. KidcoMove will assess the issue and provide the repair, replacement, refund, price reduction, or other remedy required by applicable law. Customers will not be charged return shipping for an item that is faulty, damaged, incorrect, or the result of a KidcoMove error.

UK customers

If you are a consumer in the United Kingdom buying goods online, you generally have a statutory right to cancel the contract without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receive the goods. If an order is delivered in separate parts, the period generally runs from receipt of the last item or part.

To exercise this right, send a clear cancellation statement to contact@kidcomove.com before the 14-day period ends. After notifying KidcoMove, return the goods without undue delay and normally within 14 days. KidcoMove will refund the product price and the standard outbound delivery charge, excluding any additional amount paid for a more expensive delivery method, within the period required by applicable law. KidcoMove may wait for the goods or proof of return before issuing the refund where permitted by law.

KidcoMove’s 30-day return promise is an additional commercial benefit and does not reduce or replace any UK statutory cancellation, conformity, repair, replacement, price-reduction, or refund rights.

Model cancellation wording

“To: KidcoMove, 1100 E Main St, Richmond, VA 23219, USA, contact@kidcomove.com. I/We hereby give notice that I/We cancel my/our contract of sale for the following goods: [describe the goods]. Ordered on/received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date].”